Effective Date: 8/1/2025

SereneLuxe Cleaning (“we,” “us,” “our,” or “the Company”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the personal information you provide when you visit our website, sereneluxecleaning.com, or engage with our services.

1. Information We Collect

We may collect the following types of information:

Personal Information: Name, email address, phone number, service address, and any other details you provide when booking a service or filling out a form.

Payment Information: Collected securely via our payment processor. We do not store full credit card details.

Service Details: Notes or instructions provided for your cleaning appointment. To ensure transparency, if extra services outside the original booking are recommended during a visit, your approval will be requested digitally through our system, text, or email. We will store your approval or denial as part of your service record. This record is retained for quality assurance, dispute resolution, and compliance with our Terms of Service.

Technical Data: IP address, browser type, and usage data collected automatically through cookies or analytics tools in accordance with our cookies policy.

Service Conditions Regarding Infestations

To maintain a safe environment for our team members, Serene Luxe Cleaning reserves the right to refuse or terminate service if we identify an active infestation of rodents, insects, or similar pests. In such cases, any deposit or prepaid fees will be forfeited. This policy is enforced to protect the health and safety of all parties and does not require additional personal data collection.

2. How We Use Your Information

We use your information to:

Provide and manage cleaning services.

Process payments and send invoices/receipts.

Communicate with you about bookings, changes, or updates.

Send promotional offers, discounts, or company updates (you may opt-out at any time).

Improve our website and customer experience with a focus on data protection.

3. Sharing Your Information

We do not sell, rent, or trade your personal information. We may share your data only in these circumstances:

With trusted service providers or contractors who help us operate our business and perform services (under confidentiality agreements).

When required by law, court order, or legal process.

To protect our rights, safety, or property, or that of our clients and partners.

4. Data Security

We take reasonable measures to protect your personal information, including secure payment processing and restricted access to sensitive data. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Your Rights

You may request to:

Access, update, or delete your personal information.

Opt out of marketing communications.

Limit certain data processing activities.

To exercise these rights, email us at support@sereneluxecleaning.com.

6. Cookies & Tracking

Our website may use cookies to enhance your browsing experience and gather analytics. You can disable cookies in your browser settings, but this may affect site functionality.

7. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices, and we encourage you to review their policies.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.

9. Contact Us

If you have questions or concerns about this Privacy Policy, contact us at:

SereneLuxe Cleaning

Email: support@sereneluxecleaning.com

Website: www.sereneluxecleaning.com