Cleaning Services Terms of Service

Effective Date: 5/1/2026

Welcome to SereneLuxe Cleaning ("we," "our," or "us"). By booking our services, you agree to the following Terms of Service. Please read them carefully.

We offer professional residential and commercial cleaning services in the Greater Houston Metro area. All times estimated on cleaning menu are estimated with people per service. Our main service categories include:

Included:

1. Dust and wipe all surfaces
    
2. Vacuum and mop floors
    
3. Wipe down kitchen counters, interior microwave, sink (if applicable)
    
4. Light interior window, baseboard, bedroom(s), and bathroom(s) detailing (scrub toilet, sink, shower/tub and if applicable)
    
5. Trash removal (onsite only) & Donations drop off-site
    
6. Wipe exterior of appliances and cabinets
    
7. Light organizing and wipe of counters and tables
    
8. Spot clean doors
    
9. Clean mirrors & glass
    
10. Light detail ceiling fans & fixtures (if reachable with duster)
     
11. Vacuum upholstered furniture (if applicable)
     
12. Make beds (clean linens required) and general tidying as needed/if applicable
     

For spaces 7,000+ sq. ft., please request a custom quote.

Included:

1. All items in Standard Clean, plus:
    
2. Detailed baseboards & door frames
    
3. Inside microwave (if applicable)
    
4. Blinds & window sills
    
5. Detailed bathroom scrubbing (if applicable)
    
6. Interior windows
    
7. Detailed ceiling fans & fixtures (if reachable with duster)
    
8. Kitchen cabinet fronts deep detail (if applicable)
    
9. Behind appliances (if accessible)
    
10. Detailed wall spot cleaning
     

For spaces 7,000+ sq. ft., please request a custom quote.

• All bookings can be made by form. Confirmed bookings will receive a payment link after details are confirmed.
   
• Rescheduling is only available and must be requested at least 72 hours before the appointment.
   
• Cancellations within 72 hours of service are non-refundable.
   
• Completed services are non-refundable.
   

Extra Work Authorization:
If, during the course of a scheduled service, there are additional tasks or cleaning beyond the original agreed-upon scope (ex. more work than the original alotted agreement without pictures or videos sent prior), we will update the pricing with client approval. The service will be performed if the work is approved or there is time overage available within the team on shift for the additional scope of work. If the additional work is not approved, only the original scope of work will be completed per the original consultation (original consultation can be via phone, email, text, or in person).

 

• All new clients are recommended to book a Deep Clean first to reset the space if they have never had a regular maintenance cleaning service. Pictures or videos are recommended to waive the $20 walkthrough fee.
   

• We provide all cleaning supplies and equipment, unless otherwise requested by client.
   
• We use EPA’s Safer Choice products unless otherwise requested by the client.
   

• We serve the Greater Houston Metro area and surrounding areas. This includes Baytown, Cypress, Humble, Katy, Kingwood, Pasadena, Pearland, Rosenberg, Sugar Land, and The Woodlands.
  
   

• Ensure safe and reasonable access to the property during the scheduled time. NOTE: Specialists are required to take pictures for proof of work only.
   
• Remove fragile or valuable items from service areas.
   
• Notify us in advance of any special cleaning requirements.

Infestation Policy
For the safety of our contractors and clients, Serene Luxe Cleaning will not provide services in any property that shows evidence of a rodent, insect, or other pest infestation. If an infestation is discovered upon arrival, services will be immediately suspended and any deposit or prepaid amount will be non-refundable. Clients are responsible for ensuring that the service area is free of infestations prior to the scheduled cleaning. Future appointments may be declined until written proof of professional extermination is provided.
 

• We are insured and bonded; however, we are not responsible for damage due to pre-existing conditions, improper installation, or wear and tear. Clients must secure all pets prior to service. SereneLuxe Cleaning is not liable for injuries caused by unsecured animals.
   
• We are not liable for items not disclosed as valuable or fragile.
   

• Deposit is due 72 hours before service. Full payment is due after service completion. Both are upon discretion of person processing the booking.
   
• All completed services are non-refundable, partial refunds may apply at discretion.
   
• Rescheduling & Cancellation Policy: All rescheduling or cancellations made within 72 hours of the scheduled service time are non-refundable. No credits or partial refunds will be issued for services canceled or rescheduled within this time frame.
   

Our pricing is based on the size of your space, level of detail, and overall condition. Homes with pets, excessive buildup, or additional detailing needs may require adjusted pricing.

$0.10 – $0.19 per square foot
Ideal for regularly maintained homes.

$0.15 – $0.24 per square foot
Recommended for first-time or detailed cleaning.

Homes with pets may require additional time and detail. Pricing may increase based on shedding, odor, and overall condition.

Add-on services such as carpet cleaning, appliances, and specialty services are priced separately.

We reserve the right to update these Terms of Service at any time. Continued use of our services constitutes acceptance of any changes.

Contact Us
For questions, rescheduling, or cancellations, email us at: support@sereneluxecleaning.com